Privacy Policy

Introduction

twilight-dusk ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website twilight-dusk.com or engage with our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete an enquiry form
• Enrol in our programmes
• Contact us via email
• Subscribe to communications

This information may include: name, email address, child's age, contact preferences, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, certain information about your device and browsing actions may be automatically collected, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website addresses
• Operating system

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Process programme enrolments
• Send you programme information and updates
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers: Third-party vendors who assist with website hosting, email delivery, or payment processing
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with any merger, sale of assets, or acquisition

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Programme participant data is typically retained for seven years following completion.

Your Rights

Under UK data protection law, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to our processing of your personal data
• Rights related to automated decision-making: Not be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us at [email protected].

Children's Privacy

Our programmes serve children and teenagers. We do not knowingly collect personal information directly from children under 16 without parental consent. All programme enrolments require a parent or guardian to provide information and consent on behalf of minors.

Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance your experience. For detailed information about our cookie usage, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services following changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 42 Deansgate Mews, Manchester M3 2FF, United Kingdom

Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk